Terms and Conditions

Cookies are short pieces of data that are sent to users computers when they visit a website. On later visits, this data is then returned to that website. Cookies allow to recognize users automatically whenever their visit the website so that the user experience can be personalized and improved. Users can configure their internet browser to alert them to the reception of cookies, thus affording them the possibility of deciding whether to accept the cookies in question or not.

Disabling Cookies

You can modify your browser settings to decline cookies. In order to do so, you simply need to access the Help section of your preferred browser’s toolbar. In some browsers you can set up rules to manage cookies on a site-to-site basis which gives you more control over your privacy.

When you change the cookie setting you may not be able to see certain sections of the website or they may not function properly. The main purpose of cookies is to store your preferences allowing the site to offer you a better service.

The Cookies We Use

There are different kind of cookies that allow a website to recognize a first time user or the language preferences among other things. Any cookie, however, has the same functionality, to store information to improve your user experience. A cookie simply remembers your preferences.

Some of the cookies we use include:

  • A technical cookie: This one allows the user to navigate through our website and make use of the different services offered in our platform. For example, it will save information about your registration if you abandon it.
  • A personalization cookie: allows the user to access our service with certain predefined characteristics about your browser preferences. For example, it allows us to recognize your preferred language.
  • An analytical cookie: they are used by us or by third parties and they allow us to quantify the number of users and measure how they behave online. These cookies inform us of how a user responds to our service and as a result we can work on improving the site.

Third Party Cookies

Our website may use third-party services that, on behalf of this website gather information for statistical purposes. For instance a trusted third-party will use cookies to learn about how the user behaves on the web page and how they respond to the service offered on our site. As a result, we analyze the data and implement the necessary changes.

For example, Google Analytics, a web analytics service provided by Google Inc., uses cookies that collect information about the user’s IP address, which will be transmitted, processed, and stored by Google in the terms set forth on the Google.com website. Through Google Analytics we are able to identify how much time you spend on the site and other aspects that can help us improve our service.

www.esbtower.com  will not be responsible for any incorrect information provided by the customer.
The digital tickets ordered will be submitted to customer email.

Cancellation rights

All tickets purchases though our website are non-refundable.
We don’t offer any refund due to bad weather conditions, long waiting times in lines. – Also lost, destroyed or stolen tickets are not replaceable.
In the event that customer cancel their booking/order before the e-tickets has been successfully completed, an US$10 cancellation fees will be deducted. 


We reserve the right from time to time to: (a) alter and/or introduce new and/or additional security measures without notice; (b) temporarily withdraw and/or limit the availability of this site to any individual(s); and (c) do anything else that we believe necessary to preserve the security and integrity of this site and the information held in this site’s databases.

Accuracy and Site Content

We use reasonable skill and care in compiling the information accessible on and through this site. However, certain information may have been compiled and/or provided to us by a third party who is not a member of our network. www.esbtower.com does not accept responsibility for the accuracy of any information which is obtained from any such third party. Furthermore, errors and omissions in the information accessible on and through this site may occur because of a number of factors which are inherent in any internet-related system and which are not within our reasonable control. For example, information may be affected by machine, software or operator error, or malfunctions in connection with data transmission. In view of this, the information is provided “as is” and you should always attempt to verify the accuracy of any information obtained from this site before relying upon it.

This is a dynamic site and as a result, the content and look and feel may change from time to time without prior notice.

Your Consent

By using www.esbtower.com you consent to processing and transferring (both inside and outside the EEA) the User Data as necessary for www.esbtower.com to provide you with this service and enable you to use the site and receive your tickets.

Delivery Policy

Our Delivery Policy is set out to explain to you, the customer, how we provide the Processing Service offered on our website.
1- www.esbtower.com is a private, third party e-tickets processing agency and it is not affiliated in any way any other companies.
2- Services provided:

  • e-Tickets data entry and processing.
  • Same day processing and status update.
  • Confirmation delivery by email
  • 24/7  email customer support.

3- The customer is responsible for providing valid and accurate information, www.esbtower.com is not liable for any rejections due to non valid or incorrect information submitted by the customer.

4- Once the order has been successfully completed, www.esbtower.com will have 24 hours to process the e-Tickets and provide a status update to the customer.

5- The services provided herein are in relation to the e-Tickets.  The processing fee include all fees due to the official retails cost of e-tickets, TAX, convenience and service fee. By purchasing our services the customer agree to pay service fee for assistance.

6- Customers have own responsibility to printout the required e-tickets document and display at entrance.

Disclaimer and Limitation of Liability

(a) Except as may be set out in these terms of use, this site, its content, and any use you choose to make of it, are provided and permitted without any representations or warranties of any kind, whether express or implied, and we disclaim all such representations and warranties so far as permitted by law. We do not warrant that information contained on or accessed through this site is adequate, complete, accurate or up-to-date, nor do we warrant that the site (or any part of it) will always be accessible, fully functional or free from errors and viruses. Accordingly, you agree that the only remedy available to you for breach of these terms of use shall be for our breach of contract under these terms of use.

(b) Subject to paragraph (d) below, but otherwise so far as permitted by law, we exclude and are not liable for all loss, damage(s) and liability (whether or not caused by our negligence) for all wasted time, all loss/corruption of data, all loss of profits, opportunities, and goodwill, and all indirect, consequential and punitive loss or damage(s) arising from or in relation to use of this site and/or the information on it or any services provided through it, howsoever arising, whether in contract, tort (including negligence), statute or otherwise, and even if it was reasonably foreseeable or we have been made aware of the possibility of such loss/damage(s)/liability.

(c) Subject to paragraph (d) below, but otherwise so far as permitted by law, our total aggregate liability hereunder in respect of direct loss and damage and other direct liability, howsoever arising, whether in contract, tort (including negligence), statute or otherwise shall be limited per claim or series of related claims, to USD100.

(d) Nothing in these terms of use shall limit our liability for:

(i) loss or damage for death or personal injury caused by our negligence; or

(ii) for any fraudulent misrepresentation made by us or those under our control.

(e) If you are using this site as a consumer then nothing in these terms of use shall in any way limit your statutory rights.


This website www.esbtower.com is owned and operated by ACA Media Ltd (Reg.HE362238). If you do not agree to be bound by and comply with these terms of use, please do not access or use this site.

Data Agreement

www.esbtower.com do not store or file any of your information used for the e-ticket. All informations are deleted from our systems and servers within 24 hours form the time customer ordered. To manage the information we use Formsite which is certified to keep privately secured information.

Change of Terms of Use

We may alter, adapt or otherwise change these terms of use from time to time (for security, legal or regulatory reasons, or to reflect updates or changes to the services or functionality of the site) without prior notice. Your continued use of this site will constitute acceptance of those amended terms of use and you should review them before making any further use of this site.

About Us

This site is managed and operated by:
ACA Media Ltd
28 Oktovriou, 367 Mediterranean Court, Flat A5
3107 Limassol, Cyprus
Contact: tickets@esbtower.com

You can contact us by writing to us at the above address or by using the ‘contact us’ facility on this site.


We reserve the right to block your access to this site immediately and without notice if, in good faith, we believe that you have failed to comply with any of these terms of use.

Rights of Third Parties

No one other than you and us will have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms of use, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this clause shall affect the rights of any permitted assignee or transferee.